Monday, March 1, 2010

Great Customer Service

It was one week ago today that the monitor of my 2-month old computer died.

The tech guy that AD talked to said he would ship us a new monitor and we should have it by March 6.

The monitor was shipped on Tuesday and arrived at our house early Friday afternoon! In my opinion that excellent customer service.

The tech guy told AD there would be instructions inside the box explaining how to ship the old monitor back. Basically it was pack the old monitor up the way the new monitor arrived, slap the label on the box and call FedEx to come pick it up.

BUT - when the monitor arrived AD asked the FedEx driver how to closest office to have the monitor picked up. The driver said she had a few extra minutes so if we could unpack the new monitor and repack the old one, she would wait and the box could be back on it's return route that day.

I just checked the tracking number and the old monitor should be back in HP's hands on - March 6! That's the day the tech guy predicted we would receive the new monitor.

WOO HOO! Another case of excellent customer service.

My hat is off to HP, FedEx and those individuals who represented their companies giving this customer outstanding service.


  1. When they work, they work so well! I'm glad you had stellar service and things are back on the up and up! Congratulations!

  2. Congrats! I hope it works out well for you.

  3. Awesome! Yes I would say that was great customer service...Dont you just love it when things go that way?

  4. Wow...that's impressive, and unlike most of my experiences! What a great monitor!

  5. Congrats......great service!!...hope you have no more problems.....we have the greatest FedEx and UPS guys up here in the high country.....don't how they do it without 4-wheel drive....


  6. That's what it's all about, excellent customer service. Glad to see you are back in business.

  7. Congratulations! Good customer service is so nice and unexpected.

  8. So glad it worked out for you !!
    Good service always leaves me smiling@

  9. Amazing!

    I would so love to get that kind of customer service.

    Just once.

    So glad you did.

    Sweet dreams.

  10. That was good customer service!

  11. Wow that is amazing and really makes you feel good that there are still people out there that offer great service!

  12. Wow! How nice to hear a good customer service story for a change. Awesome!